bn:02373675n
Noun Concept
Categories: Industrial engineering, Quality control, Services management and marketing, Quality management
EN
service quality  Service excellence
EN
Service quality, in its contemporary conceptualisation, is a comparison of perceived expectations of a service with perceived performance, giving rise to the equation SQ = P − E. This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. Wikipedia
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EN
Service quality, in its contemporary conceptualisation, is a comparison of perceived expectations of a service with perceived performance, giving rise to the equation SQ = P − E. This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. Wikipedia
Comparison of expectations with performance in a service Wikipedia Disambiguation
Comparison of perceived expectation of a service with perceived performance Wikidata
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